Responsible Gaming Guide
17 crickex believes that betting is entertainment — not a source of income. Play safely and with awareness, and seek help when you need it.
Our Commitment
At 17 crickex, we always want our members to play with a healthy mindset. Betting and casino games are a form of entertainment — they should not be seen as a way to solve financial problems. If you read our terms and conditions, you will see that we encourage members to stay informed from the very beginning.
We believe that setting proper limits is the mark of a responsible player. That is why 17 crickex provides a set of protective tools for every member, so you can manage your own betting activity.
Our detailed information about 17 crickex shows that member safety is always at the top of our priorities. Betting is enjoyable only when it is done in a controlled and mindful way.
Tools to Keep Yourself in Control
17 crickex provides several tools so you can set your own play patterns. You can activate these features at any time by contacting us via live chat or email.
Deposit Limit
Set a maximum amount for daily, weekly or monthly deposits. Once the set limit is reached, no further deposits can be made during that period.
Session Time Limit
Set how long you want to play in one sitting. Once the set time is up, your account will automatically go into a break.
Self-exclusion
If you want to close your account for a set period or permanently, activate self-exclusion. During this time, accessing your account or placing bets will not be possible.
Bet Limit
Set in advance the maximum amount you want to wager in a given period, so that a quick decision does not result in spending more than you intend.
Cooling-Off Break
Take a short break to step back from playing — temporarily deactivate your account for anywhere from 24 hours to several weeks.
Activity Review
Review your betting history and spending. Staying aware of your own activity makes it easier to make informed decisions.
If you have trouble using these tools or setting any limits, contact our 24/7 live chat or email support — assistance is available in both Bengali and English.
Warning Signs
If you notice any of the following signs in yourself or someone close to you, it is time to seek help. These are early warnings of a problem — recognising them rather than ignoring them is the right thing to do.
Chasing Losses
Placing larger bets to recover money already lost is a clear warning sign. This habit can lead to much greater losses very quickly.
Restlessness When Not Playing
If you feel uncomfortable, irritable or anxious when you cannot bet, this may be a sign of dependency.
Neglecting Family and Work
Spending more time on betting while pulling away from family, work or social responsibilities is a sign of a serious problem.
- Spending more than your budget on betting, or taking money away from essential living expenses.
- Hiding or lying to family or friends about betting.
- Taking out loans or borrowing money from others to fund betting.
- Wanting to stop betting but repeatedly returning to it.
- Experiencing sleep problems or mental stress related to betting.
Where to Get Help
Asking for help is not a weakness — it is a courageous step. You can get direct support from the following sources.
17 crickex Live Chat and Email Support
Our support team is ready to assist in Bengali and English, 24 hours a day, seven days a week. Contact us via live chat or email for account limits, self-exclusion or any concerns.
Family and Trusted People Close to You
Talk openly with a family member or a trusted friend. Support from people close to you is a powerful way to overcome problems.
Professional Advice and Counselling
Seek advice from a mental health professional or addiction specialist. Many hospitals and NGOs in Bangladesh offer free mental health services.
Check Yourself
Think through the questions below. If the answer to even one of them is yes, it is a good idea to take a break and seek help.
- Did I spend more than my budget last week?
- Have I repeatedly tried to recover money I lost?
- Have I hidden the truth about my betting from family or friends?
- Have I tried to stop betting but been unable to — has that happened?
Core Principles of Responsible Gaming
Keeping these points in mind before each session helps make the experience a positive one. You can also find more information about responsible gaming in our FAQ section.
- Play for entertainment only. Betting is never a guaranteed way to earn money. Only spend what you can afford to lose without it causing a problem.
- Set your budget in advance. Decide your maximum spending limit before you start playing and stick to it.
- Take regular breaks. Playing for a long stretch at a time leads to fatigue and poor decisions. Step away at least once every hour.
- Do not bet when under stress. Avoid betting when you are angry, sad or mentally anxious.
- Keep minors away. If you are logged in on your device, someone else could use your account when you are not around — log out and keep your password private.
- Protect your privacy. Stay aware of your account details and transactions. Read our Privacy Policy for more information.