17 crickex Privacy Policy

This privacy policy applies to the 17 crickex website and all associated services. When you register on our platform, log in, or use any service, you are considered to have accepted the terms set out in this policy. To understand how this policy relates to the overall terms of service, please read our Terms and Conditions page, which contains detailed information about user rights and responsibilities.

17 crickex operates a safe and transparent online platform for users in Bangladesh. We believe you should have full control over your personal information. That is why we have clearly outlined every step of data collection, use and storage in this policy.

If you have any questions while reading this policy, contact us via our 24/7 live chat or email. Our support team is ready to assist in both Bengali and English.

17 crickex collects only the information that is necessary to provide its services. Collecting unnecessary or excessive data is against our policy.

2.1 Information Collected at Registration

• Full name and date of birth (for age verification — the 21+ age requirement must be met)
• Mobile number and email address
• Password (stored in encrypted form — never readable in plain text)
• Residential information (country and division)

2.2 Information Collected During Transactions

• Records of financial transactions related to deposits and withdrawals
• Date and amount of payments made via bKash, Nagad or Rocket
• Account balance and bonus history

2.3 Automatically Collected Information

• IP address and device type
• Browser name and version
• Time and date of access to the platform
• Cookie and session data (see details below)

2.4 Information Collected for Identity Verification

When account verification is required (such as for large withdrawal requests), we may ask for government-issued identification details. This information is used solely for verification purposes and is stored in encrypted form on secure servers.

Collected information is used only for specific and legitimate purposes. 17 crickex never sells your information to third parties.

3.1 For Service Operations

• Creating, maintaining and securing accounts
• Processing deposits, withdrawals and bonuses
• Storing gaming history and betting records
• Resolving transaction-related disputes

3.2 For Security and Fraud Prevention

• Detecting suspicious activity on accounts
• Preventing the operation of multiple accounts
• Preventing financial fraud and misuse
• Monitoring and improving system security

3.3 For Communication and Support

• Sending important account notifications
• Informing you about new promotions and offers (if you have given consent)
• Responding to customer service queries
• Notifying you of changes to platform rules

3.4 For Legal Obligations

Upon receiving a lawful order from a law enforcement authority or a competent court, 17 crickex is legally required to provide relevant information. Outside of such cases, your information is not shared with any external party.

17 crickex uses industry-standard technology to protect your information. Our servers are secured with SSL encryption, which prevents third-party access during data transmission.

4.1 Technical Security

• SSL/TLS Encryption: All data transmissions are handled through encrypted channels
• Password Hashing: Your password is never stored in plain text
• Firewall Protection: Multiple layers of security are in place to prevent unauthorised access
• Regular Security Reviews: System vulnerabilities are identified and resolved

4.2 Retention Period

All information is retained for as long as your account remains active. Even after an account is closed, financial transaction records may be kept for a defined period for legal reasons. After that period, data is securely deleted.

4.3 Data Sharing with Third Parties

17 crickex shares limited necessary information with trusted partners for payment processing. These partners are also contractually bound to follow the same standard of privacy policy. Your information is never given to third parties for advertising or marketing purposes.

17 crickex uses cookies to improve the website experience and ensure security. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and managing security tokens — disabling these will prevent the platform from functioning correctly
• Functional Cookies: Used to remember your language preference, game settings and display preferences
• Analytical Cookies: Used to understand which parts of the site are used most — this data is not personally identifiable

5.2 Cookie Controls

You can disable non-essential cookies from your browser settings. Please note that disabling essential cookies may make it impossible to log in to your account or carry out transactions.

As a 17 crickex user, you have the following rights over your own information:

6.1 Right to Access Information

You can contact us at any time to find out what information we hold about you. Within 30 days of your request we will provide you with a summary of that information.

6.2 Right to Correct Information

If there is incorrect information on your account, you can request that it be corrected. Contact our support team to change your name or contact details.

6.3 Right to Delete Information

After closing your account, you can request that your personal information be deleted. However, financial transaction records are required to be kept for a defined period for legal reasons.

6.4 Right to Stop Marketing Communications

You can stop receiving promotional emails or messages at any time. This option can be changed from your account settings or through our support team. However, urgent notifications related to your account and transactions cannot be turned off.

17 crickex believes that data protection plays an important role in creating a safe gaming environment. We can analyse your gaming history to identify unusual behaviour and provide support where needed. Learn more in our Responsible Gaming guide, which describes how to set your own limits and play in a healthy way.

The 21+ age requirement is confirmed during all account verification processes. This information is kept strictly confidential and is not shared with any third party.

17 crickex reserves the right to update this privacy policy as needed. If significant changes are made, we will send a notification to your registered email or mobile. Continued use of the platform after changes will be considered as acceptance of the updated policy.

The "Last Updated" date at the top of this page always shows the date of the most current version. Previous versions may be provided upon request.

If you have any questions, concerns or complaints about this privacy policy, contact us directly. Our team provides support 24 hours a day, 7 days a week in Bengali and English.

• Live Chat: Start a chat directly from any page on the platform
• Email: [email protected]

For privacy-related requests (to view, correct or delete information), if submitted by email we will aim to respond within 7 working days. For general questions, you can find quick answers on our FAQ page.